E-BOOK:

Unleash Your Contact Center's Potential - Cloud as a Catalyst for Operational Transformation

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With the right tools and accompanying operational plan, cloud-based contact center technology solutions can harness the power of your people and business processes in new ways.

In this eBook, strategic consultant Lori Bocklund of Strategic Contact reveals the 3 key actions that have the greatest impact on a call center's future success.

  • 3 key actions that will impact the success of your call center
  • Enable frontline staff and support to optimize customer experiences
  • Create disruptive operational changes through disruptive technology change
  • New ways to deliver value

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