As organizations increasingly focus on improving the Digital Customer Experience (DCX), one initiative that is delivering measurable success is adding omnichannel capabilities. By integrating various digital channels and the associated customer data, companies can reduce customer frustration. This is why omnichannel is so crucial for a successful DCX strategy.
Presented by Nemertes Research, this webinar will cover:
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Read about the rest of the series below.
Leading industry experts and analysts discuss customer experience trends for the coming year
Believe it or not, it’s that time of year to start thinking about planning, budgeting and, ultimately, establishing what success for your contact center looks like in the coming year. As a way to help guide your planning, we are launching an educational webinar series called Looking Forward to Contact Center Success in 2019.
Presented by Vanson Bourne
Presented by Blair Pleasant of Commfusion
Presented by Sheila McGee-Smith of McGee-Smith Analytics
This series will help you look forward to the New Year with actionable content, insights and advice from some of the industry’s thought leaders. We’ve put together this masterclass series of top-notch customer experience experts to provide perspectives on the current state of customer experience as well as trends and developments in contact center technologies and strategies in the coming year.