No Jitter Report:

The Modern Contact Center: Finding Value in Cloud-First, API-Driven Models

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In this research paper, No Jitter reports that the majority of enterprise contact center leaders surveyed agree in the value of moving to the cloud. With critical success factors such as TCO, reduced complexity, availability, scalability and agility in mind, this report dives into 5 key factors any organization should take into account when evaluating cloud contact center providers.

With so much as stake, the time has come for organizations of all sizes to rethink their approach to the contact center and consider a move to the cloud.

Key Takeaways:  

  • Understand cloud infrastructure and its most compelling benefits 
  • Modern design & architecture attributes and API integration
  • WebRTC for multichannel support
  • Ease of migration
  • Professional services & support

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