Sheila McGee-Smith, one of the most prominent industry analysts and strategic consultants in the contact center and customer experience markets, delivers the final webinar in our series on Looking Forward to Contact Center Success in 2019.
In this webinar, Sheila shares her latest research that dives into how leading organizations are taking advantage of cloud technology for their contact center. As someone who keeps a regular pulse on what the leading organizations are doing, Sheila provides real-world lessons learned from the “trenches” as well as the benefits and outcomes from businesses who have moved to the cloud.
WATCH IT ON DEMAND →
Read about the rest of the series below.
Leading industry experts and analysts discuss the latest customer experience trends
From everything we are hearing from our customers, customer experience has never been more important. So now is the time to establish what success for your contact center looks like. As a way to help guide you this year and next, we launched an educational webinar series called Looking Forward to Contact Center Success.
Presented by Vanson Bourne
Presented by Robin Gareiss of Nemertes Research
Presented by Blair Pleasant of Commfusion
This series will help you look forward to the inevitable changes ahead with actionable content, insights and advice from some of the industry’s thought leaders. We’ve put together this masterclass series of top-notch customer experience experts to provide perspectives on the current state of customer experience as well as trends and developments in contact center technologies and strategies.