REPORT:

Inner Circle Guide to Cloud-Based Contact Center Solutions

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ContactBabel's all new 2018 Inner Circle Guide to Cloud-based Contact Center Solutions is the definitive analyst study of the business drivers, technology and market for cloud contact center platforms and vendors. 

This report investigates the reality of implementing and using these technologies, looks at the changes seen within the industry, and offers a view of what the future holds.

  • Cloud Business Drivers & Inhibitors
  • Implementation & Usage
  • ROI, TCO & Pricing
  • Integration & Customization

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