Gartner Magic Quadrant Contact Center as a Service (CCaaS) 2018

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Gartner Again Names Serenova A Challenger in New 2018 CCaaS Magic Quadrant Report

Gartner evaluated 10 of the major vendors in the cloud contact center market to determine their relative capabilities and fit for various use cases. Vendors were included based on five inclusion criteria. The report covers each of 11 critical capabilities and considering their application across five major use cases.

Learn about the key vendors in the cloud contact center space to help you make the right choice.

Learn what’s driving the market demand for CCaaS, who the key players are, and why Gartner placed Serenova as a Challenger.

Key Takeaways:

  • Strengths and weaknesses of vendors
  • Strengths and weaknesses of their technology solutions
  • Business contexts in which adoption of various vendor solutions makes sense


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