Gartner evaluated 10 of the major vendors in the cloud contact center market to determine their relative capabilities and fit for various use cases. Vendors were included based on five inclusion criteria. The report coverseach on 11 critical capabilities and considering their application across five major use cases.
Learn what’s driving the market demand for CCaaS, who the key players are, and why Gartner placed Serenova as a Challenger.
READ IT NOW →