DMG White Paper:

IT Managers' Guide to Cloud-Based Contact Center Infrastructure

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What's one of the most common misconceptions when a contact center moves to the cloud? That the need for IT resources is eliminated or diminished!

In this new white paper, DMG Consulting reveals how the move changes IT’s role to a more strategic one, with a focus on design, deployment, security, integrations and system administration - and less on taking care of the day-to-day issues around hardware and software. IT management becomes the technical experts who consult with the business to utilize technology to the fullest extent and benefit of the enterprise.

Key Takeaways:  

  • Responsibility comparison for contact center infrastructure deployment models (on-prem, cloud, managed service, hybrid)
  • Resource requirements for cloud contact center infrastructure implementations
  • Operational benefits of transitioning to the cloud


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