DMG Market Report:

Cloud-Based Contact Center Infrastructure Market Report 2016

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2016 was a great year for the cloud-based contact center infrastructure market. With companies of all sizes adopting these solutions, the number of seats grew by a very strong 20.9% - a trend that is expected to continue for the next five years as premise-based environments migrate to the cloud.

In this report, DMG examines the market and business trends and challenges driving investments in cloud-based contact center infrastructure solutions - increased reliability, flexibility, and security, along with globalization and the need for worldwide contact center services.

  • Core cloud-based contact center infrastructure functional capabilities
  • Cloud delivery model market growth
  • Current trends in mergers and acquisitions, and what it means for you
  • How does Serenova stack up?


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