Contact Centers: The Moment of Truth for Your Brand

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The first in our series on Looking Forward to Contact Center Success in 2019, this webinar highlights recent industry research from Vanson Bourne that finds many brands are not getting customer experience right. The result: havoc on their reputations and bottom line. 

You’ll come away with some key action items to make sure your contact center can keep pace with today’s consumer.


Read about the rest of the series below. 

Featured Speakers

Webinar Series: Looking Forward to Contact Center Success in 2019!

Leading industry experts and analysts discuss the latest customer experience trends

From everything we are hearing from our customers, customer experience has never been more important. So now is the time to establish what success for your contact center looks like. As a way to help guide you this year and next, we launched an educational webinar series called Looking Forward to Contact Center Success.

Omnichannel Accelerates Multiple Success Metrics

Presented by Robin Gareiss of Nemertes Research 
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Myth vs. Reality

Presented by Blair Pleasant of Commfusion
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Migrating to a Cloud Contact Center:
Tales from the Far Side

Presented by Sheila McGee-Smith of McGee-Smith Analytics
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This series will help you look forward to the inevitable changes ahead with actionable content, insights and advice from some of the industry’s thought leaders. We’ve put together this masterclass series of top-notch customer experience experts to provide perspectives on the current state of customer experience as well as trends and developments in contact center technologies and strategies.

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