2019 is a banner year for contact center, and that was reflected at Enterprise Connect Orlando. With more sessions in the Contact Center & Customer Experience track than ever before, it also marked the first time CC/CX came to the General Session stage.
In this webinar, Enterprise Connect Contact Center & Customer Experience track chair Sheila McGee-Smith provides an insider's view of the key CC/CX takeaways from this year’s conference, including:
WATCH IT ON DEMAND →
Read about the rest of the series below.
Leading industry experts and analysts discuss the latest customer experience trends
From everything we are hearing from our customers, customer experience has never been more important. So now is the time to establish what success for your contact center looks like. As a way to help guide you this year and next, we launched an educational webinar series called Looking Forward to Contact Center Success.
Presented by Vanson Bourne
Presented by Robin Gareiss of Nemertes Research
Presented by Blair Pleasant of Commfusion
This series will help you look forward to the inevitable changes ahead with actionable content, insights and advice from some of the industry’s thought leaders. We’ve put together this masterclass series of top-notch customer experience experts to provide perspectives on the current state of customer experience as well as trends and developments in contact center technologies and strategies.