ContactBabel Report:

The Inner Circle Guide to Customer Interaction Analytics (2019)

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Customer interaction analytics solutions offer huge opportunities to gain business insight, improve operational efficiency and develop agent performance. With the large number of potential applications for this technology available, it's easy to become distracted and lose sight of how to target and quantify the business gains they can bring to the table.

ContactBabel's The Inner Circle Guide to Customer Interaction Analytics is the definitive analyst study of how speech and interaction analytics can be used to influence cost, profitability and quality. 

This report will is divided into key areas including:

  • the growing use of omnichannel analytics
  • use cases of analytics
  • benefits of analytics
  • resourcing analytics applications
  • the future of analytics

 

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