With Sheila McGee Smith of McGee-Smith Analytics
The digital revolution is changing both the expectations of today’s tech-savvy customers and the way enterprises manage customer engagement and. New systems promise ever-more accurate customer insights, but to be truly effective, this data must be available and actionable across the entire organization--sales, marketing, and operations as well as the contact center.
In this webinar, contact center industry analyst Sheila McGee-Smith and Serenova CMO Michelle Burrows will discuss how to break down company silos to produce real improvements in CX for both your company and your customers. You’ll hear:
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