Great leadership is one of the best sources of competitive advantage an organization can foster. For contact centers, where the average employee turnover rate reaches up to 40%, executives who develop and elevate their leadership skills will see big dividends for both their team and their careers.
Written in the spirit of Stephen R. Covey’s seminal book, 7 Habits of Highly Effective People, which focuses on powerful lessons in personal change, the seven habits in this e-book focus on behaviors that can help you become a better contact center leader. It includes a real-life perspective from Jen Jackson, Vice President of Customer Success at Serenova.
Use this e-book to foster trust and build productive relationships in (and out of) your contact center.
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