Finding a True Cloud Contact Center

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Cloud technology is one of the most misunderstood concepts of our time. Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with hype, it is difficult to decipher between what is myth and what is reality.

This e-book delves into the top 5 myths encountered when choosing a cloud-based contact center - Security, Availability, Scalability, Innovation, and Self-Service.

  • Industry insight from key industry players including Gartner, Salesforce.com, IDC, Microsoft
  • Realities and latest trends exposed to bring clarity to your decision making process


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