Knowledge is truly power when it comes to delivering stellar customer experience. Gathering and analyzing, accurate information is crucial to success. In this webinar, we’ll explore how companies are using analytics data to expand on what makes customers happy—while resolving issues that aren’t.
Based on Nemertes 2019-20 Intelligent Customer Engagement research study of 518 organizations, Nemertes President Robin Gareiss will address the following:
Nemertes is a global research-based advisory and consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions.