With Sheila McGee Smith of McGee-Smith Analytics
It’s that time of year again. It seems that summer has just begun, but it’s already time to think about back-to-school chores. In the business world, that back-to-school flurry of activity is mirrored by seasonal business factors. In healthcare, it’s enrollment periods. In sales, it’s end of quarter. As businesses ramp up, how contact centers handle these spikes in activity has traditionally meant engineering for peak demand and hiring seasonal employees who may or may not be skilled for the rigors of the busiest time of the year. Today, however, you have an arsenal of tools to help you deliver digitally transformed customer care that can scale with your business.
Join contact center industry analyst and No Jitter blogger Sheila McGee-Smith for a look at how your business can design your customer experiences to be ready for the scalability and flexibility required by seasonal business demands and both expected and unexpected traffic spikes. She’ll discuss:
Watch on demand →