WEBINAR: On Demand

Happy Agents Make for Happy Customers

Watch On Demand

 

How to unlock your employees’ potential to drive an exceptional customer experience

With Jaden Mecham Director of Sales at Clearview

In today's economy, it's not enough to deliver an exceptional product. Companies must too provide an excellent customer experience. The battle to deliver good customer service is usually fought by a company’s front-line: contact center agents. Before a business can deliver excellent customer service, it must first get to the root of any roadblocks in its contact center.
 
In this webinar, contact center guru Jaden Mecham from Serenova’s strategic partner, Clearview, will identify the top five roadblocks getting in the way of contact center agents delivering a better customer experience. He will present tangible ideas to help you break through those roadblocks and improve organizational effectiveness. You’ll learn:

  • What makes today’s contact center agents different from any other generation and how to meet their needs
  • The top five most common roadblocks in a call center and how to get around them
  • How to Improve organizational effectiveness by governing agent engagement to accomplish company goals

 

Featured Speakers

Jaden Mecham

Director of Sales at Clearview

Jaden is the Director of Sales and Marketing at Clearview. He has been with the company since 2015. Before joining Clearview, Jaden held various positions in contact center operations and sales development.

Outside of work, Jaden loves spending time with his two sons and beautiful wife. Typical family activities include golfing, camping, hiking, mountain biking, and running.

Clearview is a workforce optimization solution engineered by call centers for call centers. It drives successful business strategy by aggregating performance data from disparate systems and acting on the data with operational improvement processes. Clearview is an agent for change used to identify behaviors that are predictive of company goals and automate actions to improve those behaviors.

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