WEBINAR: On Demand

Alternative Paths to a Cloud Contact Center

Watch On Demand

With Sheila McGee-Smith, President, McGee-Smith Analytics

In partnership with NoJitter/Enterprise Connect

The focus of this webinar is to provide you with a deeper look at how many companies are moving from premise UC/CC systems to similarly integrated UCaaS/CCaaS solutions. 

Sheila McGee-Smith, the leading contact center analyst and chair of Enterprise Connect’s contact center track, will give a strategic, insightful look at some of the trends and issues behind moving contact centers to the cloud.

In 30 minutes, you'll learn:

  • The pros and cons of different strategies for migrating your contact center to the cloud
  • The advantages and disadvantages of cloud for enterprises that have a combined UC+CC strategy, versus those who separate the two elements
  • What the market as a whole looks like for the cloud migration.

Sponsor: Serenova

Featured Speakers

Sheila McGee-Smith

President and Principal Analyst, McGee-Smith Analytics

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. With more than 35 years in the communications industry, her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today’s consumer and business customers.

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