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4 Ways a Unified Solution Beats an App-Based Approach for Today’s Modern Contact Center

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Modern contact centers need more than an IVR and bank of headsets to thrive. Savvy contact center leaders must determine how to effectively equip their front line employees to deliver experiences that meet the high expectations of today’s demanding consumers. The first choice is often between a unified contact center solution or piecing one together through disparate tools from a app marketplace. 

This article explores the question: Are you getting the same enterprise-grade functionality and experience from a build-as-you-go option of disparate apps that you would from a unified solution?   

 

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