In its most recent Global Contact Center Survey, Deloitte asked more than 450 contact centers worldwide how they expect their businesses and strategies to change in the coming years. Close to 90% of responding companies named improving customer experience as a strategic focus. The survey results indicate contact centers increasingly see a clear correlation between customer experience and profitability.
This e-book, Smart Customer Experience (CX) Strategies for Increasing Contact Center Profits, discusses why customer experience is now an essential business strategy no contact center can ignore. It will also break down what contact center leaders can do to optimize the benefits of focusing on customer experience.
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