Event

Visit Serenova at ICMI Contact Center Expo 2019

May 13-16, 2019
The Diplomat Resort, Ft. Lauderdale, FL

Is it time for your contact center to harness the cloud?

Our cloud contact center software was built with the everyday challenges that contact centers face in mind. Join Serenova at ICMI Contact Center Expo 2019 to learn why leading brands choose our cloud-based contact center solution to deliver critical insights and empower executives to deliver the seamless experiences customers expect.

If you haven't registered yet, click here and use our discount code 2CEX-kOb67 to save 25% off your 2-day conference pass.

Expo Details

Booth #: 608
Hours:
Mon, May 13: 5:15 PM – 7:15 PM
Tues, May 14: 10:00 AM – 2:00 PM
Wed, May 15: 10:00 AM – 1:30 PM

Serenova at ICMI

Elevating the Customer Experience at Hershey

Date/Time: Tuesday, May 14 at 1:15 - 1:40 PM (ET)
Location: Solutions Spotlight Theater (in Expo Hall)

 

Serenova’s VP of Customer Success, Jen Jackson, sits down with Marco Ritchie of Hershey’s Workplace Solutions team to share real-life, practical advice for driving contact center innovation to deliver exceptional customer experiences. By eliminating silos of customer data in various systems, Hershey is focused on achieving company objectives through the consolidation of disparate systems and an investment in cloud-based technologies. In this session, Marco will also provide insights into how they made the transition to the cloud and share plans for continuing to future-proof their customer experience.
 

Learn More

Your next Starbucks is on us!

Stop by our booth to participate in a short 5 question survey to help access the current state of the contact center. Anyone who participates will receive a $5 Starbucks gift card. We’ll publish the result following the show. So, stay tuned!

Schedule a Meeting with Us

Haven’t Registered for ICMI Yet?

Click the button below and use discount code 2CEX-kOb67 to save 25% off your 2-day conference pass!

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