Gartner Magic Quadrant Contact Center as a Service (CCaaS) 2016

Serenova Named Challenger in CCaaS Report

In their 2016 report, Gartner profiles ten solution providers that have met the strict evaluation criteria for this category, and offers critical insights into each. Learn what's driving the market demand for CCaaS and who the key players are.

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Key Takeaways:

  • Magic Quadrant: Contact Center as a Service, North America 
  • Vendor Strengths and Cautions
  • Market Overview

Sneak Peek:

Consider Serenova for CCaaS spanning a wide variety of deployment sizes, including those needing to support more than 1,000 agents.


Serenova's offerings are designed for ease of deployment, leveraging lessons learned in the company's past (supporting BPO services). Many deployments are done using only phone support, with no professional services required.

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Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Daniel O'Connell, October 24, 2016

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